Contact Us

Contact Us2026-05-08T03:30:27+00:00

Let’s solve the hard problems together

Tell us what’s stopping your switch to wood pellets, we’d love to know!

Office address

27 Aratiatia Road, Taupō 3378

New Zealand Commercial Sales Team

+64 7 376 0170

0800 735 538

International Commercial Sales Team:

Nature’s Flame wood pellets are available for export.

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Head Office
27 Aratiatia Road, Taupō 3378

FAQ

Questions & Answers

Is there enough pellet supply in New Zealand?2026-04-28T00:16:30+00:00

Yes. New Zealand has a growing and reliable supply of wood pellets, supported by its large forestry sector and increasing domestic production capacity. Wood pellets in New Zealand are produced from sawdust, shavings, and other lower value arisings generated by the timber and forestry industry. This means pellet fuel uses existing forestry by-products rather than requiring additional trees to be harvested.
The country’s plantation forestry sector produces significant volumes of these residues each year on a sustainable basis, creating a stable long-term feedstock for pellet manufacturing.

How does pellet pricing compare long term to alternatives?2026-05-08T03:19:40+00:00

Wood pellet pricing is more stable than gas over the long term, and can offer greater certainty on a longer-term basis.
Pellets are produced locally from forestry residues, and are not reliant on convoluted global supply chains.
At Nature’s Flame, geothermal steam is used for drying, which helps reduce exposure to climate risks as well as global energy market volatility.
Long-term supply agreements can also provide greater price certainty for businesses planning their energy costs.

How secure is fibre supply?2026-05-08T03:21:13+00:00

Very secure. Wood pellets are made from locally sourced forestry residues, including sawdust and shavings, as well as lower-grade forestry arisings generated every day by New Zealand’s timber and forestry industry. That steady by-product stream, backed by the scale of NZ forestry, provides a reliable long-term feedstock for pellet production. This is particularly so for Nature’s Flame, located in the Central North Island alongside a long-term, integrated and sustainable forestry sector. By utilising these arisings, we support the ongoing viability of the forestry sector to produce higher-grade products for local demand, such as verified structural lumber, as well as higher-value export markets, such as clear wood to the USA and Europe.

What infrastructure is required onsite?2026-05-08T03:22:24+00:00

A wood pellet boiler system consists of three main components: the biomass boiler itself, a storage silo, and an automatic fuel delivery system. Pellets are delivered by truck directly into the silo, helping minimise manual handling. Most systems are designed to integrate smoothly with existing heating infrastructure.

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